Privacy Policy
Effective Date: [DD/MM/YYYY]
Last Updated: [DD/MM/YYYY]
Welcome to Avanika Herbals (“Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal data when you visit or use https://avanikaherbals.in/ (“Website”), purchase our products, or interact with our services.
This Privacy Policy has been prepared in accordance with applicable Indian laws, including:
Digital Personal Data Protection Act, 2023 (DPDP Act)
Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (to the extent applicable)
Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020
Other applicable Indian laws governing electronic commerce and data protection.
If our Website offers products or services to individuals outside India, additional legal requirements (such as GDPR or other applicable privacy laws) may also apply where legally required.
1. Introduction
Your privacy is important to us. This Privacy Policy explains:
What information we collect
How we collect it
Why we collect it
How we use it
When we share it
How we protect it
Your rights regarding your personal information
By using our Website, creating an account, placing an order, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of this Privacy Policy
This Privacy Policy applies to:
Visitors to our Website
Registered customers
Individuals placing orders
Newsletter subscribers
Customer support inquiries
Marketing communications
Any other interactions with Avanika Herbals through our online services
This Privacy Policy does not apply to third-party websites that may be linked from our Website.
3. Information We Collect
Depending on how you interact with our Website, we may collect the following categories of information.
1. Personal Information
We may collect:
Full name
Email address
Mobile number
Billing address
Shipping address
State and PIN code
Account login credentials (if registration is available)
Date of birth (if requested)
Any information voluntarily submitted through contact forms or customer support.
2. Order Information
When you place an order, we may collect:
Products ordered
Order history
Invoice details
Shipping preferences
Delivery status
Customer communications related to your order.
3. Payment Information
Payments are processed securely by our authorized payment service provider(s).
We may receive limited payment-related information such as:
Payment status
Transaction ID
Payment method
Refund details
We do not store complete debit card, credit card, CVV, or net banking credentials on our servers.
Payment Gateway: [Payment Gateway]
4. Device Information
We may automatically collect:
IP address
Browser type
Device type
Operating system
Language preferences
Time zone
Website usage statistics
Referral URLs
Session information.
5. Cookies and Tracking Data
We may use:
Cookies
Session cookies
Persistent cookies
Web beacons
Pixels
Local storage
Similar tracking technologies
to improve Website functionality and user experience.
4. How We Collect Information
We collect information through:
Account registration
Product purchases
Checkout process
Contact forms
Newsletter subscriptions
Customer support requests
Cookies
Website analytics
Marketing tools
Browser technologies
Voluntary communications.
5. How We Use Your Information
We use your information to:
Process orders
Deliver products
Verify transactions
Provide customer support
Respond to inquiries
Manage user accounts
Improve Website performance
Personalize user experience
Prevent fraud
Detect security incidents
Comply with legal obligations
Send transactional emails
Send promotional communications (where consent has been obtained or otherwise permitted by law)
Conduct analytics and business reporting.
6. Legal Basis for Processing Personal Data
Where applicable under the DPDP Act or other relevant laws, we process personal data:
Based on your consent.
To fulfil contractual obligations arising from your purchases.
To comply with applicable legal obligations.
To protect legitimate business interests where permitted by law.
To respond to legal claims or regulatory requests.
You may withdraw consent where processing is based on consent, subject to legal or contractual limitations.
7. Cookies and Tracking Technologies
Cookies help us:
Remember your preferences
Maintain shopping cart functionality
Improve Website performance
Measure traffic
Analyse user behaviour
Enhance security
You may disable cookies through your browser settings. However, some Website features may not function correctly if cookies are disabled.
Analytics Service:
[Analytics Service]
Advertising Platform:
[Marketing Platform]
8. Third-Party Services
We may engage trusted third-party service providers for:
Website hosting
Payment processing
Shipping
Email communication
Analytics
Marketing
Customer support
SMS notifications
These service providers receive only the information necessary to perform their services and are expected to protect your personal data in accordance with applicable law.
9. Payment Processing
Payments are processed through secure third-party payment gateways.
We do not collect or retain complete payment card details.
Payment processors are independently responsible for handling payment information in accordance with their own privacy policies.
Payment Processor:
[Payment Gateway]
10. Shipping and Logistics Partners
To fulfil orders, we may share relevant shipping information with logistics providers, including:
Customer name
Delivery address
Contact number
Order details necessary for delivery
Shipping Partner(s):
[Courier Partner(s)]
11. Email Marketing and Promotional Communications
Where permitted by law or based on your consent, we may send:
Promotional offers
Product launches
Wellness tips
Newsletters
Discounts
Seasonal campaigns
You may unsubscribe at any time by:
Clicking the unsubscribe link in our emails, or
Contacting us using the details provided below.
Marketing Platform:
[Marketing Platform]
12. Data Sharing and Disclosure
We do not sell your personal information.
We may share information with:
Payment gateway providers
Courier companies
Technology vendors
Website hosting providers
Analytics providers
Marketing service providers
Professional advisors
Government authorities where legally required
Courts or law enforcement agencies pursuant to lawful requests
We share only the minimum information necessary for the relevant purpose.
13. Data Retention Policy
We retain personal information only for as long as reasonably necessary to:
Complete transactions
Provide customer support
Comply with tax and accounting obligations
Resolve disputes
Enforce legal rights
Meet statutory record-keeping requirements
Retention periods may vary depending on legal, operational, or regulatory requirements.
14. Data Security Measures
We implement reasonable administrative, technical, and organizational safeguards to protect personal information, including:
Secure servers
SSL/TLS encryption
Restricted employee access
Access controls
Password protection
Security monitoring
Regular software updates
Backup procedures
While we strive to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
15. Your Rights
Subject to applicable law, you may have the right to:
Access
Request confirmation of whether we process your personal information and obtain a copy where applicable.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of personal information where legally permissible.
Withdrawal of Consent
Withdraw consent for processing that is based on consent.
Grievance Redressal
You may submit privacy-related complaints or grievances using the contact details provided below. We will make reasonable efforts to respond within applicable legal timelines.
16. Children’s Privacy
Our Website is intended for individuals who are legally competent to enter into contracts under Indian law.
We do not knowingly collect personal information from children where consent from a parent or lawful guardian is required under applicable law.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete such information.
17. International Data Transfers
If personal information is transferred outside India for processing or storage, we will take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable law.
If our business operates solely within India, this section may not currently apply.
18. Links to Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for:
Their privacy practices
Their content
Their security measures
Users should review the privacy policies of third-party websites before providing personal information.
19. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect:
Changes in applicable laws
Business practices
Technology
Website functionality
Regulatory requirements
Updated versions will be published on this page with a revised “Last Updated” date.
Your continued use of the Website after updates constitutes acceptance of the revised Privacy Policy where permitted by law.
20. Contact Information
If you have questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us:
Business Name: Avanika Herbals
Registered Address: [Business Address]
Customer Support Email: [Support Email]
Phone Number: [Phone Number]
Grievance Officer: [Grievance Officer Name]
Grievance Officer Email: [Grievance Officer Email]
Business Hours: [Business Hours]
Website: https://avanikaherbals.in/
21. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts located at [City, State, India], unless otherwise required by applicable law.