Terms & Conditions

Effective Date: [DD/MM/YYYY]
Last Updated: [DD/MM/YYYY]

Welcome to Avanika Herbals (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, https://avanikaherbals.in/ (“Website”), including all products, services, content, and features offered through the Website.

By accessing, browsing, registering, or placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue the use of our Website immediately.

1. Introduction

Avanika Herbals is an Indian e-commerce platform offering herbal, Ayurvedic, natural wellness, and related products for customers across India.

These Terms are intended to comply with applicable Indian laws, including but not limited to:

  • Information Technology Act, 2000

  • Consumer Protection Act, 2019

  • Consumer Protection (E-Commerce) Rules, 2020

  • Digital Personal Data Protection Act, 2023 (where applicable)

  • Other applicable laws and regulations governing online commerce in India.

2. Acceptance of Terms

By accessing or using this Website, you agree to:

  • Comply with these Terms.

  • Follow all applicable laws and regulations.

  • Provide accurate information while using the Website.

  • Use the Website only for lawful purposes.

Your continued use of the Website constitutes acceptance of any updated Terms.

3. Eligibility to Use the Website

You may use this Website only if:

  • You are at least 18 years of age; or

  • You are accessing the Website under the supervision of a parent or legal guardian.

  • You are legally capable of entering into a binding contract under Indian law.

We reserve the right to refuse service or terminate access if these eligibility requirements are not met.

4. User Accounts and Registration

Certain features may require registration.

You agree to:

  • Provide true, complete, and current information.

  • Keep your login credentials confidential.

  • Notify us immediately of any unauthorized access.

  • Accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Product Information and Availability

We strive to display accurate product descriptions, ingredients, images, specifications, pricing, and availability.

However:

  • Product images are for illustrative purposes only.

  • Packaging may vary from images displayed.

  • Natural products may have slight variations in color, texture, fragrance, or appearance.

  • Availability is subject to stock.

We reserve the right to:

  • Modify product specifications.

  • Discontinue products.

  • Limit quantities purchased.

6. Pricing and Taxes

All prices displayed on the Website are in Indian Rupees (INR).

Unless otherwise stated:

  • Prices include applicable GST where legally required.

  • Shipping charges, if applicable, will be displayed during checkout.

  • Promotional prices are valid only during specified periods.

We reserve the right to correct pricing errors before dispatching an order.

7. Orders and Order Acceptance

Placing an order does not constitute acceptance.

Your order is accepted only when:

  • Payment has been successfully authorized (where applicable).

  • Inventory is confirmed.

  • We issue an order confirmation or dispatch notification.

We reserve the right to refuse or cancel orders for reasons including:

  • Pricing errors

  • Product unavailability

  • Suspected fraud

  • Incorrect customer information

  • Regulatory restrictions

If payment has already been received for a cancelled order, an eligible refund will be processed in accordance with our Refund Policy.

8. Payment Terms

We accept payment through secure third-party payment gateways.

Available payment methods may include:

  • UPI

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (if available)

  • Other payment methods displayed during checkout

We do not store complete payment card information on our servers.

Payments are processed by authorized payment service providers.

9. Shipping and Delivery

We currently deliver across eligible locations within India.

Delivery timelines displayed on the Website are estimates only and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Remote serviceable areas

  • Force majeure events

Customers are responsible for providing accurate shipping information.

Additional shipping terms are available in our Shipping Policy.

10. Cancellation Policy

Orders may be cancelled only before shipment, subject to our cancellation policy.

Once an order has been dispatched, cancellation may not be possible unless otherwise stated.

Refunds for eligible cancelled orders will be processed using the original payment method within the applicable processing period.

11. Return, Refund, and Replacement Policy

Returns, refunds, and replacements are governed by our Return & Refund Policy.

Generally, returns or replacements may be accepted for:

  • Damaged products

  • Defective products

  • Incorrect items delivered

  • Products eligible under applicable consumer protection laws

For health, hygiene, and safety reasons, certain products may not be eligible for return after delivery unless received damaged or defective.

Customers should report issues within [X] days of delivery with supporting photographs where required.

Approved refunds will be processed within [X] business days.

12. Intellectual Property Rights

All Website content, including but not limited to:

  • Logos

  • Brand names

  • Product descriptions

  • Images

  • Graphics

  • Videos

  • Icons

  • Software

  • Layout

  • Text

is owned by or licensed to Avanika Herbals and protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

13. User Conduct and Prohibited Activities

Users shall not:

  • Violate applicable laws.

  • Upload malicious software.

  • Attempt unauthorized access.

  • Interfere with Website operations.

  • Submit false information.

  • Infringe intellectual property rights.

  • Use automated scraping tools without permission.

  • Engage in fraudulent transactions.

  • Post defamatory, offensive, or unlawful content.

Violation may result in suspension or permanent termination of access.

14. Reviews, Comments, and User-Generated Content

Customers may submit reviews or comments provided they:

  • Are truthful.

  • Are based on genuine experience.

  • Do not contain abusive, defamatory, misleading, or illegal material.

By submitting content, you grant Avanika Herbals a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and publish such content for business purposes.

We reserve the right to remove content at our discretion.

15. Accuracy of Information

While reasonable efforts are made to ensure accuracy, we do not guarantee that all information on the Website is complete, current, or error-free.

Typographical errors, pricing mistakes, and technical inaccuracies may occur.

We reserve the right to correct errors without prior notice.

16. Health Disclaimer

The products offered on this Website are intended for general wellness and personal care purposes only.

Unless specifically approved and permitted under applicable Indian law, no statement on this Website should be interpreted as a claim that any product is intended to diagnose, treat, cure, or prevent any disease.

Product information is provided for educational and informational purposes only and should not be considered medical advice.

Customers should consult a qualified physician, Ayurvedic practitioner, pharmacist, or other healthcare professional before using any herbal, Ayurvedic, or wellness product, particularly if they:

  • Are pregnant or breastfeeding.

  • Have existing medical conditions.

  • Are taking prescription medications.

  • Have known allergies.

  • Are treating chronic illnesses.

Individual results may vary.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Avanika Herbals shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of business

  • Data loss

  • Service interruptions

Our maximum liability shall not exceed the amount paid by the customer for the relevant order, except where prohibited by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded under Indian law.

18. Disclaimer of Warranties

The Website and its contents are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties relating to merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant uninterrupted, secure, or error-free operation of the Website.

19. Indemnification

You agree to indemnify and hold harmless Avanika Herbals, its directors, employees, affiliates, partners, and service providers against any claims, liabilities, damages, losses, costs, or expenses arising from:

  • Your misuse of the Website.

  • Violation of these Terms.

  • Violation of applicable laws.

  • Infringement of third-party rights.

20. Third-Party Links

The Website may contain links to third-party websites.

These links are provided solely for convenience.

We do not control or endorse third-party websites and are not responsible for their content, privacy practices, or services.

Accessing third-party websites is at your own risk.

21. Privacy Policy

Your use of the Website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, process, store, and protect your personal information.

22. Force Majeure

We shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fires

  • Epidemics or pandemics

  • Government actions

  • War

  • Civil unrest

  • Labour disputes

  • Power failures

  • Internet outages

  • Transportation disruptions

Performance shall resume as soon as reasonably practicable.

23. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable dispute resolution provisions, the courts located at [City, State, India] shall have exclusive jurisdiction over disputes arising from these Terms.

24. Dispute Resolution

We encourage customers to contact us first to resolve disputes amicably.

If a dispute cannot be resolved through mutual discussion, it shall be subject to applicable laws of India.

Where legally permissible, disputes may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

The seat and venue of arbitration shall be [City, State], and proceedings shall be conducted in English.

Nothing in this clause limits a consumer’s statutory rights under applicable consumer protection laws.

25. Modification of Terms

We reserve the right to update, amend, or replace these Terms at any time.

Changes become effective immediately upon publication unless otherwise specified.

Customers are encouraged to review this page periodically.

Continued use of the Website constitutes acceptance of revised Terms.

26. Termination of Access

We reserve the right to suspend or terminate access to the Website without prior notice where:

  • These Terms are violated.

  • Fraudulent activity is suspected.

  • Unlawful conduct is identified.

  • Website security is compromised.

  • Required by law.

Termination shall not affect rights and obligations accrued prior to termination.

27. Contact Information

For questions regarding these Terms & Conditions, please contact us:

Business Name: Avanika Herbals

Registered Business Address: [Business Address]

Customer Support Email: [Support Email]

Phone Number: [Phone Number]

Business Hours: [Working Days and Hours]

Website: https://avanikaherbals.in/